I recently received a text message from you kindly alerting me to my overdue bill. For this courtesy SMS, I thank you.
I called 611, the convenient 3 digit number you graciously provide for the ease of customers, and an automated voice told me that my account was overdue $857.00 due to 'minutes overage'.
IF YOU CAN TEXT ME THAT MY BILL NEEDS TO BE PAID WHY CAN'T YOU TEXT ME THAT I'VE GONE OVER MY MINUTES?????!!!!!!
YOU OBVIOUSLY HAVE A HANDLE ON THE TECHNOLOGY!!
I REALIZE IT'S HARD TO SPEAK UP WHILE YOUR POCKETS ARE GETTING FATTER AND FATTER BUT WHY??? WHY??? WHY???
Perhaps I hadn't reached the $1000 mark when the courtesy text message kicks in.
Thank you for your consideration. Please don't shred this.