Edward Lai Harner, Edward Harner
Andrea Harner
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andreaharnerblog AT gmail
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June 7, 2005

Dear T-Mobile,

I recently received a text message from you kindly alerting me to my overdue bill. For this courtesy SMS, I thank you.

I called 611, the convenient 3 digit number you graciously provide for the ease of customers, and an automated voice told me that my account was overdue $857.00 due to 'minutes overage'.

IF YOU CAN TEXT ME THAT MY BILL NEEDS TO BE PAID WHY CAN'T YOU TEXT ME THAT I'VE GONE OVER MY MINUTES?????!!!!!!

YOU OBVIOUSLY HAVE A HANDLE ON THE TECHNOLOGY!!

I REALIZE IT'S HARD TO SPEAK UP WHILE YOUR POCKETS ARE GETTING FATTER AND FATTER BUT WHY??? WHY??? WHY???

Perhaps I hadn't reached the $1000 mark when the courtesy text message kicks in.

Thank you for your consideration. Please don't shred this.

Sincerely,
Andrea Harner
Customer #IAMSOFUCKINGPISSEDATYOU.



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